سياسة الخصوصية
Last updated: June 5, 2026
AlFaleej Furniture operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a shopping experience. AlFaleej Furniture is powered by Shopify, which enables us to provide the services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through our website, store, or services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing our services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described in this Privacy Policy.
1. Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website, store, and services, we may collect or process the following types of personal information:
• Contact details, including your name, address, billing address, shipping address, phone number, and email address
• Payment and financial information, including payment method, transaction details, payment confirmation, and other payment-related details
• Account information, including username, password, preferences, and settings
• Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled
• Communications with us, including messages, support requests, emails, WhatsApp messages, or other information you send to us
• Device information, including device type, browser, network connection, IP address, and other identifiers
• Usage information, including how you interact with or navigate our website and services
2. Sources of Personal Information
We may collect personal information from the following sources:
• Directly from you when you create an account, place an order, contact us, visit our showroom, or communicate with us
• Automatically through our website, including from your device, browser, cookies, and similar technologies
• From Shopify and other service providers that help us operate our store and services
• From payment providers, delivery partners, marketing partners, or other third parties where applicable
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
3.1 Providing and Improving Our Services
We use your personal information to provide our services, process orders, confirm payments, arrange delivery, manage customer accounts, provide customer support, process returns or exchanges where applicable, and improve your shopping experience.
3.2 Order Processing and Delivery
We use your personal information to confirm your order, verify payment, schedule delivery, contact you regarding delivery location, confirm mobile number and address details, and provide updates related to your purchase.
3.3 Marketing and Advertising
We may use your personal information to send marketing, promotional, or advertising communications by email, SMS, WhatsApp, or other channels, where permitted by applicable law.
You may opt out of promotional communications where such option is available. Even if you opt out of marketing messages, we may still send non-promotional messages related to your orders, payments, deliveries, account, or customer service.
3.4 Security and Fraud Prevention
We use personal information to help detect, investigate, prevent, and respond to fraudulent, suspicious, illegal, unsafe, or unauthorized activity.
3.5 Communication with You
We use your personal information to respond to your inquiries, provide customer support, communicate about orders, confirm delivery details, and maintain our business relationship with you.
3.6 Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, resolve disputes, and protect our rights, customers, business, and services.
4. How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business, operational, legal, or service-related purposes, including:
• Shopify, which hosts and operates our online store
• Payment processors and financial service providers
• Delivery, shipping, and logistics partners
• IT, cloud, analytics, and website service providers
• Customer support and communication service providers
• Marketing and advertising partners, where applicable
• Government authorities, regulators, courts, or law enforcement where required by law
• Professional advisors, including accountants, legal advisors, or auditors where necessary
We may also disclose personal information in connection with a business transaction, such as a merger, restructuring, sale, or transfer of business assets.
5. Relationship with Shopify
Our store is powered by Shopify. Shopify collects and processes personal information about your access to and use of our website and services in order to provide and improve the services.
Information you submit through our website may be transmitted to and shared with Shopify and other third-party service providers that may be located in countries outside your country of residence.
Shopify may also use certain data obtained from your interactions with our store, other merchants, and Shopify services to provide and improve Shopify features, services, and tools.
To learn more about how Shopify uses personal information, you may review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
6. Third-Party Websites and Links
Our website may include links to third-party websites, platforms, payment providers, maps, social media pages, or other online services.
If you follow links to third-party websites or platforms, you should review their privacy policies and terms. We are not responsible for the privacy, security, content, or practices of third-party websites or platforms.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, analyze website usage, improve performance, support advertising, and provide a better shopping experience.
You may be able to control cookies through your browser settings. However, disabling certain cookies may affect website functionality or your shopping experience.
8. Children’s Data
Our services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
9. Security and Retention of Information
We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide services, fulfill orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our terms and policies.
10. Your Rights and Choices
Depending on applicable law, you may have certain rights in relation to your personal information, including:
• The right to request access to personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information, subject to legal and operational requirements
• The right to request a copy of your personal information where applicable
• The right to opt out of certain marketing communications
These rights may not apply in all circumstances and may be subject to legal exceptions. We may need to verify your identity before responding to your request.
To exercise any applicable rights, please contact us using the contact details provided below.
11. Marketing Communication Preferences
If you receive promotional emails from us, you may opt out by using the unsubscribe option where available or by contacting us.
If you opt out of promotional messages, we may still send you service-related messages, including order confirmations, payment updates, delivery updates, customer service messages, and account-related communications.
12. Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details below.
Depending on applicable law, you may also have the right to lodge a complaint with the relevant data protection authority or competent authority.
13. International Transfers
Because our website is powered by Shopify and may use third-party service providers, your personal information may be transferred, stored, or processed outside the country where you live.
Where required by applicable law, appropriate safeguards may be used for such transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.
When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date.
15. Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
AlFaleej Furniture
Business Name: Saad Mohammed Fahd Al Faleej Trading Est
Commercial Registration No.: 1010517462
VAT Registration No.: 302060106700003
Email: info@alfaleej.com
Telephone: 0114574109
Mobile / WhatsApp: 0543961047 / 0502913532
Website: www.alfaleej.com
Address: Shop No. 325, 7820 Khalid Ibn Uday Rd, 5621, Al Jaradiyah, Riyadh 12771, Kingdom of Saudi Arabia